Delivery & Returns Policy

Delivery:

We always aim to dispatch orders within 24 hours providing the order is placed Monday to Thursday. Orders placed Friday, Saturday or Sundays will be dispatched on the Monday.

We dispatch all orders via registered post, you will receive a tracking number on the evening the order was dispatched.

If for any reason we cannot dispatch your order within the times above we will contact you to let you know. Reasons for not being able to dispatch might be

• You have requested a specific finger size we may not have readily available.
• The item you ordered had sold out in between the time the order was placed and the website updated to say sold out.
• The item purchased was described or priced incorrectly.

In these circumstances, we will advise when we can dispatch your purchase and if you wish to cancel the order we will issue a refund immediately to you. If an item was described or priced incorrectly, we will issue an immediate refund and cancel the order.

Delivery Charges:

Returns & Refunds.

Refunds:

This refund policy applies to online purchases only, items bought in our stores are only eligible for exchange or credit notes.

We will refund any item* if returned unworn and undamaged in its original packaging within 14 days from the date you received the email to say your order was dispatched. We cannot refund or accept back certain items – see below for details*

Please include a copy of the order confirmation so we know your details and can process the refund faster for you. Once we receive the item back as described above we will issue the refund within 24 hours however it may take a number of days to appear on your statement. We can only refund as a reverse transaction on the card you used to make payment when placing the original order.

You have slightly longer to return the item if you wish to receive store or online credit (30 days from date of dispatch).

*We cannot refund or accept back custom-made items or items that have been engraved as we cannot sell them on again. Please bear this in mind if requesting something to be engraved, personalised or custom made for you.

Our refund policy does not affect your Statutory Rights.

Returns:

If the item is returned within 14 days of dispatch we will refund the purchase price in full, if the item is returned between day 15 and 30 of dispatch we will offer store or online credit only. Unfortunately, we are unable to accept any items returned after 30 days from dispatch.

Extended Christmas Returns Policy

This does not apply to new orders effective from 26th Dec 2021.  For reference, items ordered online from davidcullenjewellers.com between 15th November 2021 and 25th December 2021 are valid for return until 14th January 2022. We will refund any item* if returned unworn and undamaged in its original packaging during this period. All existing terms and conditions apply.  Extension to time period only. For purchases made from 25th December onwards, our normal refund policy applies.

How to return an item

The easiest way to return an item is to do so in any of our 4 stores. Please make sure to include:

• Copy of original order confirmation.
• Unworn item and all packaging supplied with it.

Once the item is returned to the store we will refund the purchase within 24 hours however it may take a number of days for the refund to appear on your statement.

Please note we can only refund as a reverse transaction on the card you used to make payment on the original order. This must be done through our website and you cannot receive a refund in any of our stores.

If you are unable to return the item to one of our stores you may post the item to any of our 4 stores. You will find full postal addresses on our website. Please be sure to include the following:

• Copy of original order confirmation.
• Unworn item and all packaging supplied with it.

We strongly recommend using registered post if returning an item by post.

*Please note we cannot accept returns of custom-made items or items that have been engraved as we cannot sell them on again. Please bear this in mind if requesting something to be engraved, personalised or custom made for you.