Frequently Asked Questions

Yes we have a full repair service with a watchmaker and a goldsmith on our staff. We can service and repair all makes of watches and jewellery regardless of whether they were bought from us or not.

The short answer is no, after researching numerous insurance policies you can purchase over the counter none offer great cover in our opinion so we have opted not to offer this to our customers. The best way to insure an item of jewellery is under a house contents policy. If you need any additional information for your insurance company to do this just get in touch and we will be happy to assist you.

Yes we can fit batteries to any make and model of watch, we will also inspect the seals and movement for you while changing your battery. We use top quality watch batteries so you can be sure you get the longest possible time from our battery replacements.

We use registered post for all orders, usually you should receive your order within 24 hours of it being dispatched to you. Items dispatched on Fridays most likely will not be delivered until the following Monday.

We aim to dispatch all orders within 24 hours providing the order is received Monday to Thursday, orders received on a Friday will usually be dispatched the following Monday.

Every evening we email customers to let them know their order is on the way. This email will include a tracking number and link to track it’s journey.

The easiest way to contact us is by email info@davidcullenjewellers.com or alternately you can call any of our stores, you will find contact details under the “contact us” section on our websites homepage.

If you have a query about an online order please email info@davidcullenjewellers.com and we will respond to you extremely quickly. This email address is monitored constantly by more than 1 person so we will not leave you waiting long for a reply. Please do not ring our stores as they have no access to information regarding online sales so will not be able to help you.

The same warranties apply to jewellery & watches purchased online and in store.

All of our products come with a minimum cover of 1 year, but some brands offer extended warranties. The main thing to note with these warranties is they do not cover any damage from wear and tear, misuse, or accidental damage. If you have an issue we will always be honest with you, if it is something we feel should not have happened we would cover it, if the problem occurred as a result of accidental damage or wear and tear we will give you an independent report and an estimate to repair the damage.

All watch company warranties only cover the internal workings of the watch and not the glass, case, bracelet or strap.

All of our diamond rings are made with the utmost care and quality but sometimes diamonds will become loose, and some may come out. Diamond rings are covered by a 1-year warranty against this so if you have a problem please bring it straight to us as soon as possible.

We have been in business a long time and always look after our customers, if we assess the ring and note damage occurred resulting in the diamond coming out we will let you know and offer an estimate to repair. If we assess the ring and note no damage then we will cover the cost of repair once it is within the 1-year warranty period.

There are certain terms and conditions to do with returning online sales, these are all listed under the Returns & Refunds section or alternately just email info@davidcullenjewellers.com and we will look after you.

We don’t expect you to waste your time chasing or tracking an order so if you have any queries just email us info@davidcullenjewellers.com and we will get all the information for you and reply extremely fast.

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