Privacy-Policy

Privacy Policy

  1. PRIVACY POLICY

1A.  This privacy policy for David Cullen Jewellers limited referred to (we, us, our, company) together with the terms and conditions as well as any other document on our website (site) sets out the basis on which any personal data we collect from you, or any personal data you may share or provide to us and how this will be processed.

1B.  Please read the following fully and completely to understand our views and practices regarding any personal data and how we will treat it. For the purpose of the General data Protection Regulation (EU 2016/679 the Chief privacy officer is David Cullen Jewellers Limited, Unit 14A Charlestown Shopping Centre, Finglas, Dublin 11, D11 TA4Y.  We will, in processing your data comply with EU Directive 95/46 EU and the national implementing laws, regulations and secondary legislation as amended and updated from time to time until 24 May 2018 and thereafter the General Data Protection Regulation (EU 2016/679) as amended or updated from time to time.

  1. INFORMATION WE MAY COLLECT

We may collect and process the following data about you:

2A.  Information that you provide by filling in forms on our site www.davidcullenjewellers.com (website, our site, site), by telephone or other electronic means or by visiting, emailing, writing to or any communication made through our website or by calling into any of our stores. This includes information at the time of registering to use our site, subscribing to our service or requesting further information on products, services or searching for products on our website or in person in our stores. We may also ask for information when you enter a competition or a promotion which we have sponsored or if you make us aware of a problem on our website. The information you give us may, as well as other information, include your name, address, email address, phone number, financial and other credit card information. If you contact us, we may keep a record of that communication and any details of emails and calls you may have made or we made to you and what they dealt with and discussed.

2B.  We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. Details of transactions you carry out through our site, at our stores in Dublin or by any other means and the fulfilment of your orders and any subsequent communications regarding your purchase.

2C.  Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise the resources you access. We may record telephone calls and conversations for training and security purposes. You will be notified if recording is taking place at the commencement of any call. Closed circuit television recordings within our 4 Dublin stores for safety and security purposes.

2D.  To help us connect with our customers and run some of our marketing services, we may use an external marketing agency to help with this from time to time. If we do employ a third party marketing company they will have access to your data in order to set up customers data bases or to contact you on our behalf.

  1. IP ADDRESSES

3A.  We may collect information about your computer or the device you use to access our website or contact our stores. This will include where available your IP address, operating system, and browser type, for the system administration and to report aggregate information for our advertisers. This is statistical data about of users browsing data including actions and patterns and does not identify any individual but will comply with the law.

  1. COOKIES

4A.  We use cookies to distinguish you from other users of our site. This helps us provide you with the best experience when you browse our site and also allows us to improve our site for other users. For detailed information on our cookies and how we use them please see our cookie policy.

  1. HOW YOUR PERSONAL DATA IS STORED AND WHERE IT IS STORED

5A.  The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storage and processing. We will take every reasonable steps to necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers or where purchases are made over the counter, in hard drive storage on our point-of-sale tills and our back up head office hard drives. Some data may also be transferred to the computers owned by the company operated by company employees. These devices are secured within or outside the business premises and are protected by password protection.

5B.  Any online payment transactions will be encrypted and carried though our appointed agent(s) or credit card providers through a secured site. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password safe, secure and confidential. We ask you not to share this password with anyone, Unfortunately, transmission of information via the internet is never completely secure. Although we always do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site or in our store, any transmission of information is entirely at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent unauthorised access.

  1. HOW THE INFORMATION MAY BE USED

We use information help about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products, services that you request or details of special offers or products or services we think may be of interest to you.
  • To carry out our obligations arsing from any contracts entered into between you and us.
  • To provide you with details of your previous transactions with us or to provide you with updated valuations on pieces we may have valued for you in the past or products purchased from us which you received a valuation on at time of purchase.
  • We may also use your data to record items you left with us for repair, details and photographs of the piece before and after work or information regarding communications we made to you and when and prices and quotations given to you.
  • To allow you to participate an interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.
  • If you are an existing customers, we will only contact you by electronic means (email, SMS or WhatsApp) with information about goods and services similar to those which were the subject of a previous sale to you. We may also contact you by post or courier.

If you do not want us to use your data in this way, please contact us at info@davidcullenjewellers.com, or click “unsubscribe” on an email or SMS we send you or if this is not available please reply to any email or SMS saying STOP.

  1. DISCLOSURE OF YOUR PERSONAL INFORMATION

7A.  We may disclose your personal information to any member of our group be it an employee, third party online agency, marketing agency or supplier.

7B.  We may also disclose your personal information to third parties in the event of us buying another business and combining their database into our own which you would be stored on.

7C.  If David Cullen Jewellers Limited is sold or acquired by another company one of the assets transferred to this new owner would be all personal databases of our customers or visitors. You will have the opportunity to tell this new company to remove your data from their files should they contact you.

7D.  We may be obliged by law to disclose your personal data, or in order to enforce or apply our terms and conditions of use and other agreements, or to protect the rights, property, or safety of David Cullen Jewellers Limited or our customers, or others. This includes exchanging information with other companies, organisations, and authorities for the purposes of fraud protection and credit risk reduction.

  1. YOUR RIGHTS

8A.  You have the right to ask us to not process your personal data for marketing purposes. You can exercise this right by please contacting us at info@davidcullenjewellers.com, or click “unsubscribe” on an email or SMS message we send you or if this is not available please reply to any email or SMS saying STOP.

For more information on the rights, you have please visit https://dataprotection.ie/

  1. ACCESSING YOUR INFORMATION

9A.  You have the right under an Irish and European law Act to access information held about you. Your right of access can be made in accordance with the Act. You also have the right to correct any incorrect data we may hold about you; and the right to have it erased and deleted.

  1. CHANGES TO OUR PRIVACY POLICY

10A.  David Cullen Jewellers Limited has the right to update, change, modify or add to this Privacy Policy. Any such changes will be made by updating, modifying or adding to the information on this page of our website. We urge you to check for these updates before using the website or visiting our stores in Dublin.

  1. CONTACT

11A.  If you wish to discuss any part of our privacy policy we would welcome any communication by emailing info@davidcullenjewellers.com

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