Privacy Policy

We understand that privacy is important to you, and we promise to look after your personal information. Any personal information you provide to us will only be used and recorded in accordance with the Data Protection Act and GDPR guidelines. We will not sell any information about you to any other party.

By providing David Cullen Jewellers with your information, you consent to the collection and processing of such information in accordance with the terms of this Policy.

What information do we collect from you? We will only have information about you if you willingly provide it. The information you provide is referred to as personal information. Please make sure you update your personal information if any of your details change.

In order to do any of the following, you will need to provide us with certain details:

  • place an order.
  • sign up for e-newsletters.
  • enter competitions.
  • take part in a survey.
  • give feedback to us.

The details you provide may include your name, email address, delivery address, telephone number, credit or debit card number and the card’s expiry date.

We may collect your IP (Internet Protocol) address to help diagnose problems with our server and to administer the website. An IP address is a number that is assigned to your computer when you use the Internet. Your IP address is also used to help identify you during a particular session and to gather statistical data.

Will we share your personal information with anyone else?

NO, we will not share your personal information with other companies, businesses, or email providers. We will never release your personal details to any outside company for mailing or marketing purposes.

Validation checks

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, David Cullen Jewellers will validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the website you consent to such checks being made. We may need to contact you by letter, telephone, or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order due to lack of stock or other variables beyond our control. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible and to assist in the prevention of crime.

For payment options we use Stripe and PayPal, you will be redirected to the payment section of the checkout process and then diverted back to us for the final stage. Stripe pr PayPal process all orders once we are satisfied they adhere to the privacy policy that is set out here. We have a non-disclosure agreement with this third party, and they are certified by all the major card issuers to hold details securely.

How long will we keep your information?

We will only keep your personal information for as long as necessary and consistent with the purpose for which you have given it to us. Except where needed to respond to a query from you or fulfil an order, we will delete your personal information on request by you.

How will we use it?

  • We will use this information to fulfil any order and to communicate with you when necessary. If you provide us with your debit or credit card details, we may securely record them so that you can save time and use them when you next order with us.
  • We may also use these details for validation checks, as outlined above.
  • We may also use your personal information to contact you about news and offers that we think may interest you, or to tell you if we change anything important about how the website works, or the terms of use of the website. We may also contact you about feedback on your experience using our website and services.
  • If you decide at any point that you no longer wish to receive messages of this nature, please contact us and send an email to let us know and we will immediately cease contacting you in any way.
  • We may also use these details for validation checks, as outlined above.


By using the website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent of guardian. We do not sell products to children, but we do sell children’s jewellery and watch products for purchase by adults.


You are fully entitled to ask to see or have corrected, updated, or erased any information we hold on you provided you are a resident of the EEA. Should you have any queries regarding the information we hold on you please contact us anytime by emailing


From time to time our privacy policy and terms and conditions may change for legal, operation or regulatory reasons.

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